We ensure all craftsmanship and materials used in our frames are of the highest quality and are free of defects. Accordingly, Brava Bikes offers a lifetime warranty against manufacturer’s defects for all frames and forks, and a three year limited warranty on complete bicycle. This warranty does not cover parts subject to normal wear and tear over time due to repeated use, such as tires, saddles, handlebar tape and grips, paint, brake pads, etc. Please note that the warranty is extended only to the original owner and cannot be transferred to subsequent owners.
Manufacturer defects do not include damage as a result of improper use, lack of maintenance, neglect, improper repairs, accidents, custom alterations, and modifications are not included in the warranty. To activate the warranty you must attach proof of professional assembly within 30 days of receiving the product. Without proof that a professional assembled your bicycle your warranty will be invalid.
Brava Bikes reserves the right to request photographs of the damage and may only replace the damaged part, rather than the entire bicycle. Brava Bikes also reserves the right to issue a store credit at any time for warranty claims we are unable to satisfy based on current production or for any other reason. Please note that Brava Bikes reserves the right to determine whether the product is defective or not.
Brava Bikes is not responsible for any fees or other charges related to warranty claims. This includes but is not limited to: any labor, shipping, repair, or replacements costs related to the product. Please note the owner is responsible for all costs. In the event that an error was made and the wrong size, model and/or colour was delivered, Brava Bikes will pay return the shipping charges.
Please inspect your bike immediately for obvious defects in material or manufacture or transport damage and contact us at firstname.lastname@example.org if you have any issues.
TERMS AND CONDITIONS
Prices quoted on the internet are in American Dollars (USD) unless expressly stated otherwise, and include the statutory value added tax. Import and export duties and taxes and any other surcharges, levies or taxes imposed or charged in respect of the products and the transportation thereof shall be for the client’s account. Any change of factors having an impact on the prices of Brava Bikes, including but not limited to rates of third parties, currency exchange rates, insurance rates, import and export duties and any other charges payable upon importation or exportation, freight charges and other charges, levies or taxes, may be charged on to client by Brava Bikes
If Brava Bikes is unable to fulfil any of its obligations towards client due to force majeure, these obligations shall be suspended during the force majeure situation. If a force majeure situation has lasted for 30 days, both parties have the right to dissolve the agreement in writing entirely or in part.
Force majeure on the part of Brava Bikes is to be understood as circumstances including but are not limited to fires, acts of terrorism, strikes and lockouts, stagnation or other production problems suffered by Brava Bikes or its suppliers, or problems in the transportation provided by Brava Bikes or any third parties, any government measures, as well as the inability to obtain any Permit or license from any governmental body.
It is strongly advised that the bicycles be built by a proPer trained bicycle mechanic. Brava Bikes shall not be held liable for any accidents, injuries or deaths resulting from incorrect assembly. Brava Bikes is absolved of any responsibility and obligation for any accidents involving people or any other incidents that could occur with or during the use of the bicycle.
We will do our best to get all orders dispatched as quickly as possible. However, we have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other Permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
In the unlikely event you wish to return your products, you may do so within 15 days from delivery. Bicycles may be returned as long as the product is in its original condition and packaging. If the product is returned damaged due to negligent re-packaging, no refund will be given and the product will not be re-delivered. Please note the owner is responsible for all costs. In the event that an error was made and the wrong size, model and/or colour was delivered, Brava Bikes will pay return the shipping charges.